Putting Things Right
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Cromer High School has an 'easy to use' complaints procedure. If things go wrong, an apology is offered, followed by a full explanation and a swift and effective remedy. All staff deal with complaints as quickly as possible.
If parents are unhappy about any aspect of their child's education or experience at school they are asked to make an appointment with the relevant Student Director. Discussing the matter is usually enough to resolve any problems.
If parents are still unhappy they are asked to make an appointment with the Headteacher. If, after discussion with the Headteacher, the matter remains unresolved, it becomes a "formal complaint", the parent is given a copy of the complaints procedure, and the name and address of the Chairman of Governors. This complaint would normally be in writing, but if parents wished they would be able to attend a meeting of the School Governors when the complaint is considered. The Governors would decide whether or not the complaint was justified and what should be done about it. If parents are still not satisfied then a complaint may be made to the Secretary of State for Education & Employment.
All complaints are recorded. The policy of the school is to log each complaint and to develop strategies to prevent recurrence of future problems.
If the student has a problem he or she can readily go to the Form Tutor. If the matter remains unresolved, the Student Director is included in the discussion. A copy of the complaints procedure can be found in the Student Planner.